Delivery & returns

Shipping & returns

Find here the costs, delivery times, tracking methods and return conditions applicable to Luminesse Paris orders.

Order preparation

For orders of 1 to 20 items, preparation by our logistics partner generally takes 2 business days after payment validation. A confirmation email is sent upon order, followed by a tracking email at the time of shipment.

Shipping costs

  • France: €7.99.
  • European Union: €13.99.
  • Other available destinations: €22.

Standard delivery is free for purchases of €60 or more, after discounts and excluding shipping costs. The applicable rate and destination availability are confirmed before payment.

Estimated delivery times

  • France: approximately 6 business days after dispatch.
  • European Union: generally 4 to 9 business days after dispatch, depending on the country.
  • Other destinations: delivery time varies depending on the country and carrier.

Preparation time is added to shipping time. These times are indicative and may be extended during periods of high activity, customs checks, or events beyond our control.

Order tracking

Upon shipment, a tracking link is sent to you by email. If you cannot find it, please check your spam folder or write to us at hello@luminesse.paris.

Taxes and customs

For deliveries outside the European Union, duties, taxes or customs clearance fees may be requested by local authorities. These remain the responsibility of the recipient.

Returns & right of withdrawal

For any order delivered within the European Union, you have a 14-day right of withdrawal from receipt, without having to provide justification.

Hygiene and care products: for reasons of hygiene and health protection, cosmetic products unsealed or opened after delivery cannot be returned. Returned items must be new, unopened, unused and in their original intact packaging.

How to make a return?

  1. Write to us at hello@luminesse.paris specifying your order number.
  2. We will inform you of the procedure and the return address.
  3. Return eligible items, carefully packaged.

Return shipping costs are the responsibility of the customer, unless there is an error on our part or a defective item.

Refund

Upon receipt and inspection of the return, we will inform you of its acceptance. If the return is validated, the refund will be initiated to the original payment method within the applicable legal timeframe. The time it takes for the refund to appear in your account then depends on your bank.

Damaged, lost package or error

In the event of a defective, damaged, missing item or preparation error, please contact us promptly with your order number and, if possible, photos of the package and product so that we can offer you a solution.